A DMC is a commercial party, not just a logistics desk: you contract hotels on your own terms, price what you sell to tour operators, and run the transfers, fleet, and excursions in between. Ananas GDS gives you a mandate-based contracting and fee engine for the commercial side, plus an operations suite for the rest — connected directly to the hotel and tour-operator data you already work with.
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Every hotel relationship you operate runs under a mandate — Principal or Agent — and the platform enforces which pricing mechanism is even valid for each one, so a markup can't quietly appear where you're not actually the party at risk.
A mandate is your authority to operate one hotel relationship for one tour operator. In Principal mode, you contract the hotel in your own name and resell to the operator with your own margin. In Agent mode, you manage an existing direct hotel–operator contract on the operator's behalf and earn a fee instead — you're not in the price chain, so the platform won't let you mark one up by mistake. The mode is set once and locked; changing the arrangement means a new mandate, not a silent edit.
Four fee mechanisms on one engine: an invisible markup baked into the price, a visible commission line, a fixed per-unit charge (per passenger, transfer, room-night, or excursion participant), or a flat recurring retainer. Rules resolve most-specific-first — a rule for one operator and one operation type beats a general one, which beats your DMC-wide default.
The transfers, excursions, and service requests you deliver directly are always priced as principal — whatever the underlying hotel contract mode is — because you're the one actually bearing the cost.
Every fee computed is recorded permanently with the exact rule and snapshot that produced it, so a partner dispute six months later has a real answer. Ananas never touches or settles the money — it calculates and records; the invoice is raised elsewhere.
Movement and delay tracking for every transfer, structured the same way as the platform's hotel rooming ledger.
A vehicle and crew registry that blocks a dispatch outright when a document or certification has expired — not just a reminder email.
Assign drivers and vehicles to movements with conflict detection, so double-bookings surface before the day of travel.
Arrival and departure manifests with meet-and-greet coordination, plus printable driver and guide day sheets, a dispatch roster, and an airport rep sheet — for staff who never get a platform login.
Excursion operations run as their own ledger, backed by a local supplier registry — the same operational discipline the platform already applies to hotel rooming.
Hotel → DMC → tour-operator data flows through configurable relay modes — pass through, block, override, or anonymize — with provenance stamped on every relayed record.
Hotels, tour operators, and DMCs share contracts and permissions on the same platform. A rooming list a hotel maintains, a booking a tour operator confirms, and a transfer your team dispatches are all part of one connected record — instead of three separate systems that only agree with each other by coincidence.
Create a free account and connect your hotel and tour-operator partners — transfers, fleet, dispatch, and excursions, all in one place.
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