B2B Platform Terms of Service. Effective 14 April 2026.
These Terms of Service (“ Terms ”) govern your use of the Ananas GDS platform (the “ Platform ”, “ Service ”) operated by:
Full provider details are set out in our Imprint . In these Terms, “ we ”, “ us ”, “ our ” and “ Ananas GDS ” refer to Ananas GDS UG. “ You ”, “ your ” and “ Customer ” refer to the business entity that registers for, accesses, or uses the Platform.
The Platform is offered exclusively to businesses (B2B) , meaning natural or legal persons acting in the exercise of their commercial or independent professional activity within the meaning of § 14 BGB. By registering you confirm that you are acting in that capacity.
We do not knowingly contract with consumers (§ 13 BGB). Statutory consumer rights, including the right of withdrawal under §§ 312g, 355 BGB, therefore do not apply. We are not willing to participate in alternative dispute resolution proceedings before a consumer arbitration board within the meaning of § 36 VSBG.
Ananas GDS is a Global Distribution System for non-bookable data in the tourism industry. The Platform lets accommodation providers, tour operators, cruise lines, travel agents, and similar businesses exchange structured information such as property fact sheets and amenities data, stop-sale and allotment calendars, photos and media assets, surveys, contracts, and partner connection metadata.
The Platform is a data distribution layer only . It does not sell, reserve, or confirm any travel service; process guest payments or issue travel documents; act as a booking engine, OTA, or travel intermediary within the meaning of Directive (EU) 2015/2302; or warrant the commercial success of any distribution relationship between users. Contracts for travel services are concluded directly between your business partners and their customers, outside the Platform.
To use the Platform you must: (1) create an account with accurate, complete, and current information; (2) maintain confidentiality of your login credentials and API tokens; (3) be authorised to bind the legal entity on whose behalf you register; and (4) comply with all applicable laws of your place of establishment and of any jurisdiction in which your business partners operate.
You are responsible for all activity carried out under your account, whether by you, your sub-users, your employees, or your API integrations. We may suspend or terminate accounts that provide false information, are used by unauthorised persons, or are operated in breach of these Terms.
You may create sub-user accounts (e.g. General Manager, Reservations, Front Office) and assign granular permissions (properties, facts, photos, stop sales, contacts, partner connections, publishing, developer tools). You are liable for the acts and omissions of your sub-users as if they were your own, including with respect to data protection and confidentiality.
The Platform supports machine-to-machine access via API tokens. You are responsible for issuing, rotating, and revoking tokens for your partners; keeping tokens confidential and transmitting them only over secured channels; defining the scope of data each partner may read or override via our permission settings; and the acts of any third party acting under a token you issued. We may rate-limit, throttle, or revoke tokens used in a manner that threatens the stability, security, or integrity of the Platform.
The Platform is offered on a subscription basis via our payment processor Stripe. Plan features, quotas, and prices are published on the Platform and form part of your contract upon order confirmation.
All prices are stated in EUR and are exclusive of VAT unless expressly stated otherwise. German statutory VAT at the rate applicable at the time of invoicing is added where required. Reverse-charge rules under Art. 196 of Directive 2006/112/EC apply to eligible intra-EU B2B customers upon valid VAT-ID verification.
Invoices are payable immediately upon issue, via the payment method on file. In the event of late payment, we are entitled to charge default interest at the statutory rate for B2B transactions pursuant to § 288 para. 2 BGB (currently nine percentage points above the base rate), plus a flat-rate compensation of EUR 40 pursuant to § 288 para. 5 BGB.
We may suspend access to the Platform and associated API tokens after written notice if invoices remain unpaid for more than 14 calendar days after their due date.
Except where mandatory law requires otherwise, subscription fees paid for the current billing period are not refundable in the event of early termination by you or termination by us for cause attributable to you.
The contract runs for the subscription term selected at checkout and renews automatically for successive periods of the same length unless terminated in accordance with this clause.
Either party may terminate the contract for convenience with effect to the end of the then-current billing period by giving notice at least 14 days before renewal, via the in-Platform cancellation flow or by email to business@ananas-gds.com.
Either party may terminate the contract for good cause without notice pursuant to § 314 BGB. Good cause for us includes, in particular, material breach of these Terms, abusive use, non-payment, insolvency, or behaviour likely to harm the Platform or other users.
On termination, your access to the Platform ends and API tokens are revoked. You may export your data during the contract term via available export functions; we are not obliged to retain your data beyond 30 calendar days after termination save where mandatory retention obligations apply.
You must not, and must not permit any sub-user or partner acting under your account, to: use the Platform in breach of applicable law (including competition, sanctions, export-control, anti-money-laundering and tourism regulation); upload content that infringes third-party rights (IP, personality, trade secrets); upload unlawful, misleading, discriminatory or defamatory content; upload malware, harmful code, or content designed to disrupt the Platform; attempt to reverse-engineer, decompile, or circumvent technical restrictions, except to the extent expressly permitted by § 69e UrhG; use the Platform to scrape or harvest data beyond the scope of your authorised partner connections; stress-test or probe the Platform for vulnerabilities without our prior written consent; or resell, sublicense, or white-label the Platform without a separate written agreement. We may remove content and suspend accounts that breach this clause.
You retain all rights in the property data, photos, documents, fact sheets, and other content that you upload to the Platform (“ Customer Content ”). You grant us, and our authorised sub-processors, a limited, worldwide, royalty-free licence to host, store, transmit, display, cache, back up, and process Customer Content solely to: (1) provide, maintain, and secure the Platform; (2) distribute Customer Content to the business partners you have authorised; (3) produce aggregated, de-identified statistics that cannot be linked back to you; and (4) comply with legal obligations.
We do not claim ownership of your Customer Content and do not use it to train general-purpose AI models. You warrant that you hold all necessary rights, licences, and consents to upload Customer Content and to authorise its distribution to your partners, including under copyright, personality, and data-protection law.
The Platform itself — including its source code, database schema, API specifications, design, trademarks, and documentation — is owned by Ananas GDS UG and/or its licensors and is protected under the German Copyright Act (UrhG), the Trademark Act (MarkenG), and international intellectual property law. These Terms grant you a non-exclusive, non-transferable, non-sublicensable right to use the Platform during the subscription term in accordance with its documentation. No other rights are granted by implication, estoppel, or otherwise.
The Platform integrates third-party services that may be necessary to deliver the Service, including payment processing (Stripe), email delivery, infrastructure hosting, and analytics. Your use of these services is additionally governed by the relevant third-party terms. We select sub-processors with due care but assume no liability for acts or omissions of third-party services beyond what is set out in the DPA and in clause 14.
We process personal data in accordance with Regulation (EU) 2016/679 (“ GDPR ”) and the German Federal Data Protection Act (BDSG). Our processing as controller (e.g. for the customer account, billing, platform security) is described in our Privacy Policy . Where we process personal data on your behalf as processor (e.g. guest-related data embedded in fact sheets or contracts), the terms of our Data Processing Agreement apply and are incorporated into these Terms by reference. You are responsible for ensuring that you have a valid legal basis under Art. 6 GDPR for uploading personal data to the Platform and for instructing us to process it on your behalf.
We provide the Platform with due care in accordance with the principles of good B2B SaaS practice. We do not warrant that the Platform will be uninterrupted, error-free, or meet any specific fitness for a particular purpose beyond what is expressly described in the documentation.
Statutory warranty rights for rental of software under §§ 535 ff. BGB apply. Any strict no-fault liability for defects existing at the time of contract conclusion under § 536a para. 1 alt. 1 BGB is excluded to the extent permitted by law.
Our liability is limited as follows, to the maximum extent permitted by German law:
You are responsible for maintaining your own back-ups of Customer Content. Our liability for loss of data is limited to the effort that would have been required to restore the data from properly maintained back-ups kept by you in accordance with the state of the art.
We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, war, strikes, acts of public authorities, internet or upstream infrastructure outages.
You shall indemnify, defend, and hold harmless Ananas GDS UG and its representatives against any third-party claim (including reasonable legal fees) arising from (a) Customer Content you upload, (b) your or your sub-users’ breach of these Terms, or (c) your violation of applicable law. We will notify you of any such claim, grant you reasonable cooperation, and will not settle any claim without your prior written consent, which shall not be unreasonably withheld.
Each party shall keep confidential all non-public information of the other party disclosed in connection with the Platform, including pricing, roadmap information, API keys, and security measures, and shall use such information only for the purpose of performing this contract. This obligation survives termination for a period of three (3) years.
We may modify the Platform from time to time to reflect technical progress, security improvements, or legal requirements, provided that the essential functionality remains unaffected. We may amend these Terms upon at least thirty (30) days’ prior notice sent to the email address on file, with the amendment becoming effective unless you object in writing before the effective date. If you object, we may terminate the contract with effect to the end of the then-current billing period. Material changes adverse to you will be highlighted in the notice.
You may not assign this contract or any rights or obligations hereunder without our prior written consent. We may assign this contract to a successor in interest in connection with a merger, reorganisation, or sale of substantially all of our assets, subject to the assignee undertaking our obligations.
These Terms and any non-contractual obligations arising out of or in connection with them are governed exclusively by the laws of the Federal Republic of Germany , excluding the rules of the UN Convention on Contracts for the International Sale of Goods (CISG) and excluding conflict-of-law rules to the extent that such exclusion is permissible.
Exclusive place of jurisdiction for all disputes arising out of or in connection with this contract is Schweinfurt, Germany , provided you are a merchant within the meaning of the HGB, a legal entity under public law, or a public special fund, or have no general place of jurisdiction in Germany. We reserve the right to sue you at your general place of jurisdiction.
You are additionally responsible for compliance with any sector regulation applicable to you, including Directive (EU) 2015/2302 on package travel, Directive 2011/83/EU on consumer rights, and national tourism, tax, and business registration laws in your territory. We do not warrant the legality of your commercial activity outside Germany.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect. The invalid provision shall be replaced by a valid provision that comes as close as possible to the economic intent of the original. Amendments to these Terms must be in text form (§ 126b BGB). There are no oral side agreements.
These Terms of Service are accompanied by the User Agreement accepted at account registration, our Privacy Policy , Data Processing Agreement , and Imprint . Effective 14 April 2026.
